Introduction
Welcome to Lexsis AI Documentation
Welcome to the Lexsis AI documentation! Whether you're a product manager, customer experience professional, or AI engineer, this guide will help you understand how to leverage Lexsis AI to transform customer feedback and conversations into actionable insights.
What is Lexsis AI?
Lexsis AI is an analytics platform that transforms unstructured customer feedback and AI assistant conversations into structured, actionable insights. Our platform helps teams understand what customers are saying, identify trends, prioritize improvements, and optimize AI assistant performance.
Our Products
Lexsis AI offers two powerful products that work together to give you complete visibility into your customer experience:
VOCx
Voice of Customer Analytics Platform
Transform customer feedback from multiple sources into structured insights. VOCx automatically processes feedback from app stores, email, support tickets, and social media to help you identify feature requests, bugs, and sentiment trends.
Learn more about VOCx →
Cipher
Conversation Intelligence for AI Assistants
Understand how your AI assistants are performing and how users experience them. Cipher analyzes conversations to help you benchmark models, identify frustration points, and optimize assistant performance.
Learn more about Cipher →
Quick Start
Ready to get started? Here's where to begin:
Getting Started Guide - Set up your account and create your first product
Key Concepts - Learn the terminology we use throughout the platform
Integration Setup - Connect your feedback sources
Documentation Structure
Our documentation is organized to help you find what you need quickly:
What We Do - Deep dive into VOCx and Cipher capabilities
Data Model - Understand how your data flows through the system
Integrations - Connect feedback sources and tools
Getting Started - Step-by-step setup guides
Use Cases - Real-world examples and scenarios
API Reference - Integrate Lexsis AI into your workflows
Need Help?
Check out our FAQ section for common questions
Review the Key Concepts to understand our terminology
Explore Use Cases to see examples
Let's get started! Head to the Getting Started Guide to begin your journey with Lexsis AI.
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