Integrations
Overview
Integrations connect Lexsis AI to your data sources, allowing you to automatically collect customer feedback from various channels. Once connected, Lexsis AI regularly syncs new feedback, processes it, and makes it available for analysis.
What are Integrations?
An integration is a connection to an external data source where customer feedback originates. Integrations enable Lexsis AI to:
Automatically fetch feedback from connected sources
Sync new data regularly without manual intervention
Process and analyze feedback as it arrives
Organize feedback by source for easy tracking
Instead of manually uploading feedback files, integrations keep your data up-to-date automatically.
Why Integrations Matter
Integrations are the foundation of VOCx. They enable you to:
Collect feedback at scale: Automatically gather feedback from multiple sources
Stay up-to-date: New feedback syncs automatically, so you never miss important insights
Save time: No need to manually export and upload feedback files
Get complete visibility: See all customer feedback in one place, regardless of source
Available Integrations
Lexsis AI supports integrations with popular feedback sources:
App Stores
Google Play Store - Sync reviews and ratings from Google Play Store
Apple App Store - Sync reviews and ratings from Apple App Store
Coming Soon
We're continuously adding new integrations. Upcoming integrations include:
Email (Gmail, Outlook)
Support Systems (Zendesk, Intercom)
Social Media (Reddit, Twitter)
Surveys and Forms
How Integrations Work
Connect: Set up an integration by providing the necessary credentials or configuration
Sync: Lexsis AI automatically fetches feedback from the connected source
Process: Feedback is automatically segmented, classified, and organized
Analyze: View insights and analytics for all your connected sources
Setting Up Integrations
Setting up integrations is straightforward. Each integration has its own setup process, but the general steps are:
Navigate to the Integrations section in your dashboard
Select the integration you want to connect
Provide the required configuration (app ID, credentials, etc.)
Connect the integration
Feedback will start syncing automatically
For detailed setup instructions, see the specific integration guides linked above.
Next Steps
Getting Started Guide - Learn how to set up your first integration
Key Concepts - Understand integration terminology
VOCx Guide - Learn how integrations feed into VOCx
Ready to connect your first integration? Check out the Getting Started Guide!
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